Privacy Policy

Last Updated: April 19, 2025

This Privacy Policy ("Policy") explains how Copilox ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website or use our applications. By accessing our services, you agree to the terms outlined in this Policy.

1. Information We Collect

Website Information

  • Account Information: When you create an account or make a purchase, we collect your email address, name, and billing information through our payment processor, Stripe.
  • Usage Data: We collect anonymous data about how you interact with our website, including pages visited, time spent, and referral sources.

Application Information

  • Local Data: The Copilox application stores your preferences and usage history locally on your device.
  • Anonymous Analytics: With your permission, we collect anonymous usage statistics to improve our services.
  • AI Service Requests: When you use AI features, your queries are sent directly to the AI model providers you've configured (e.g., OpenAI, Claude, DeepSeek).

2. How We Use Your Information

  • Process transactions and manage your account
  • Provide product updates and important notifications
  • Improve our services and user experience
  • Diagnose technical problems and enhance application stability
  • Respond to your inquiries and support requests

3. Data Sharing and Third Parties

We use trusted third-party services to help operate our business:

  • Payment Processing: All transactions are processed through Stripe, which has its own privacy policy (stripe.com/privacy).
  • Analytics: We use anonymous analytics to understand website and application performance.
  • AI Model Providers: When you use AI features, your queries are sent to the model provider you've selected.

We do not sell your personal information to third parties.

4. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access or request copies of your personal data
  • Correct inaccurate information
  • Delete your personal information
  • Object to or restrict processing of your data
  • Data portability

To exercise these rights, please contact us at [email protected].

5. Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure. We use industry-standard encryption for sensitive information and regularly review our security practices.

6. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

7. Cookie Policy

We use cookies and similar technologies to enhance your experience on our website. You can manage cookie preferences through your browser settings.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new Policy on our website with an updated date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: [email protected]